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Report Portal

Help us improve by reporting issues and sharing your feedback. Your input is valuable in creating a better experience for everyone.

How It Works

Report an Issue

How It Works

Our streamlined reporting process ensures your concerns are addressed quickly and effectively.

1

Submit Report

Fill out the report form with detailed information about the issue you're experiencing.

2

Review Process

Our team carefully reviews your submission and categorizes it based on priority and type.

3

Resolution

We take appropriate action to resolve the issue, which may include content removal or system updates.

4

Follow-up

For complex issues, we may contact you for additional information or to provide updates.

About This Report Form

Purpose of This Form

This report form is the official channel for submitting issues, complaints, or concerns related to ANG SILAKBO platform and services. Your reports help us maintain a safe, functional, and user-friendly environment for all community members.

What Should Be Reported

  • Technical Issues: Bugs, errors, or malfunctions on the platform
  • Content Concerns: Inappropriate, offensive, or harmful content
  • User Behavior: Harassment, abuse, or violations of community guidelines
  • Feature Requests: Suggestions for improvements or new features
  • Other Concerns: Any issues affecting your experience with ANG SILAKBO

How We Handle Reports

Our moderation team reviews every submission within 24-48 hours. For urgent matters, we prioritize immediate action. When you submit a report:

  1. You'll receive an automated confirmation
  2. Our team assesses the validity and severity
  3. We take appropriate action (content removal, user warnings, etc.)
  4. For complex issues, we may follow up for more information

Confidentiality

All reports are treated with strict confidentiality. Your personal information will only be used for follow-up communication and will never be shared publicly. Anonymous reports are accepted but may limit our ability to investigate or follow up.

Response Time

While we aim to address all reports promptly, response times may vary based on report volume and complexity. Critical issues are typically resolved within 24 hours, while others may take 3-5 business days.